Kapoor supports the raising awareness of breast cancer and LGBT rights.
Known in the media for her outspoken personality, she is frequently credited as one of India's most fashionable celebrities. She has said she later started courses in economics and political science through University of Mumbai correspondence programme, after returning from University of East London where she began her bachelor's degree in the same subjects but returned to Mumbai soon after she began.
An Indo-Asian News Service reviewer thought that Kapoor had stood out with her performance, making "the best of a rather rare opportunity for an Indian leading lady to be part of a Bollywood film that salutes Victorian mores and Delhi's elitist affectations in one clean cool sweep".
Despite doubts about her acting ability, critic Saibal Chatterjee of NDTV thought Kapoor conveyed "the essential vulnerability of a girl forever under duress, bringing out just the right mix of feminine fragility and native resolve".
Khan said about Kapoor's craft, "We'd be shooting a scene from multiple angles—for three or four hours you're doing the same scene, the same lines—and here is this person [Kapoor] who brings consistency to her work, from the way she talks, to her accent." Kapoor next played the eponymous role in Aisha, a romantic comedy adaptation of Jane Austen's novel Emma, which was produced by her sister Rhea.
She described her role opposite Abhay Deol, Ira Dubey and Amrita Puri as "a meddlesome busybody with a passion for matchmaking and playing Cupid".
She was advised to lose weight; at the time, she weighed about 80 kilograms (180 lb).
Kapoor had her biggest commercial successes with brief roles in the biopics Bhaag Milkha Bhaag (2013) and Sanju (2018), and a leading role in the romance Prem Ratan Dhan Payo (2015); the latter two rank among the highest-grossing Bollywood films.
Her acclaimed portrayal of Neerja Bhanot in the 2016 biographical thriller Neerja won her the National Film Award – Special Mention and a Filmfare Critics Award for Best Actress, and she followed it with a starring role in the 2018 female buddy film Veere Di Wedding, both of which rank among the highest-grossing female-led Hindi films.
After a two-year absence from the screen, Kapoor played a social worker in R.
Balki's comedy-drama Pad Man (2018), based on a short story in Twinkle Khanna's book The Legend of Lakshmi Prasad.
; born 9 June 1985), also known by her married name Sonam Kapoor Ahuja, is an Indian film actress.